Systems Engineer - Dubai

Based M4/M3 Corridor - UK | Posted 2018-02-27

Basic Salary £40,000 + OT + Car/Car Allowance + 22 days holiday (not including Bank Holidays) + Pension.

The Company:

For over 30 years, our client has been one of the leaders in designing, developing, manufacturing and implementing mission-critical communications solutions for public safety, transportation, utilities, manufacturing, healthcare and business applications throughout the world.

The Role:

They have recently been experiencing some impressive growth and due to this it has now brought about a rare opportunity for a qualified Systems Engineer within Radio & Telecom Systems to join this thriving business.

Reporting in to the EMEA Engineering Manager, the main focus of the role will be to provide pre & post installation technical support to channel partners and customers based primarily in Dubai and the Middle East region.

Your duties will be as follows:

• Manage off-site system build and on-site customer build plus installation.
• Develop and deliver customer specific training programmes.
• Investigate, diagnose, report and provide solutions to customer problems and/or escalates issues to management/ engineering as required.
• Carry out customer acceptance testing, including system build and test, documentation of test plans and results, recording of as-built configurations and customer training
• Participate in pre-sales activities as directed, including assisting customers in product selection, providing technical product information to Sales, etc.
• Provide weekly report of project status, progress made and areas of concern ensuring accurate records are maintained
• Travel both internationally and domestically as required in performance of duties
• Participate in a 24/7/365 “On Call” support programme, providing “round the clock” support to our clients customers, involving being contactable outside normal working hours for periods when on call

Candidate’s Profile:

Essential

o Must be based M3/M4 corridor for the first month and then relocatable on a permanent basis to Dubai
o Good working knowledge and understanding of Radio & Telecom Systems
o Technical Knowledge & experience of the following:
 Cisco switches
 DELL servers
 IP networking and routing
o Very good understanding of the following:
 Windows Server, in particular 2012
 Linux CentOS
 SQL
o Willing to travel 50% of the time across EMEA but the primary focus will be in Dubai & Middle East
o 3+ years’ experience of installation technical support on the aforementioned technologies
o Professional attitude
o Can work unsupervised
o Have good interpersonal and communication skills
o Reliable and flexible
o Customer service orientated
o Driving Licence

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